Shipping policy
Shipping
Once your order is placed, we process it promptly and hand it to our shipping partners. Estimated delivery times (business days):
- United States: 5-12 business days
- Canada: 7-14 business days
- United Kingdom: 5-12 business days
- Australia: 7-18 business days
- Europe: 7-18 business days
Delivery times are estimates. Customs, weather, and carrier delays can occasionally add time.
Refunds & Returns
If you would like to return an item to ClearSwipe, you must contact us within 15 days of delivery to request a return. Items must be unused, unopened, and in their original packaging.
Simply follow these steps:
- Email us at clearswipeco@gmail.com and tell us which item you'd like to return. Please include your order number and a clear photo of the unopened product.
- Once your request is approved, we'll email you the return address and instructions.
- Pack the item securely in a box or mailer and send it back to the address we provide. Please do not send returns to any other address, as we can't be responsible for refunding items shipped to an incorrect address.
- We will initiate your refund as soon as we receive your package and inspect it. Refunds are issued to the original payment method and cover your order subtotal (shipping fees are non-refundable). Once processed, please allow 5–10 business days for your bank or card provider to post the refund.
Returned products are fully inspected before a refund is issued. Items MUST be unopened with the seal intact. Return shipping costs are the customer's responsibility. If you have not contacted us within 15 days of delivery, your item will not be eligible for a return. ClearSwipe is not responsible for duplicate orders placed by the customer.
We do not accept returns of opened or used products for hygiene and safety reasons, so that every product you receive is fresh, clean, and safe to use.
If a shipment is returned to us as undelivered, you may either request a full refund for the products ordered or ask us to reship the order at no additional shipping cost. This does not apply to refused packages (see below).
Refused Packages
Rather than refuse a package, please accept it and contact us right away so we can process your return properly.
If you refuse a package for any reason other than visible damage, you may receive a refund for the products if and when the package is returned to our warehouse. Shipping fees are not refunded.
If you refuse a package because of obvious damage to the package or its contents, you will not be charged for return shipping. Once we receive it back, we can refund your order or reship a new package at no additional cost.
Please note that refused packages are sometimes lost in transit and may never reach us. If a refused shipment does not return to our warehouse, we are unable to issue a refund. Please contact us immediately if you refuse a package so we know it is on its way back.
Damaged or Defective Items
If you open your package and find that an item is damaged or defective, contact us within 48 hours of delivery with a short description of the issue and a clear photo of the item and its packaging. We'll send a replacement or offer another suitable resolution.
30-Day Satisfaction Guarantee
We want you to love your ClearSwipe order. If you're not happy with your purchase, let us know within 30 days of delivery and we'll work with you to make it right, whether that means usage tips for better results, a replacement, or a refund, depending on the situation.
To qualify for a refund under the guarantee, we need clear photos or videos showing how the product was used and the results. Shipping fees are non-refundable. Guarantee requests must be made within 30 days of delivery, and refund requests are reviewed case by case.
Need Help?
Our support team is available 24/7. Replies on weekends may take up to 48 hours.
Email: clearswipeco@gmail.com
This policy applies to orders placed on clearswipe.shop only and is subject to change without notice.
Thank you for choosing ClearSwipe.